1. Who is responsible for the data?
The field app is provided by Mono IQ AB, Swedish company registration number 559589-8338 (“MoveIQ”). The moving company that created your account normally decides why and how data about its customers and staff is processed. The moving company is the data controller for that data; MoveIQ processes it as a data processor on the company’s instructions. MoveIQ is a controller for data needed to operate and protect the platform.
2. What data does the app handle?
- Account and work profile: name, email address, company code, role, language, theme and account permissions.
- Work information: assigned jobs, schedules, addresses, time entries, chat messages, and files or photos you choose to send.
- Location data: current GPS coordinates, location accuracy and update time, only when your company’s setting includes your role and you enable location sharing and grant iOS location permission.
- Device and security data: a technical installation ID, push token if you enable notifications, IP address in some requests, timestamps, and error and security logs.
3. Background location sharing
Location sharing is off until you turn it on. The app asks after sign-in and only if your company’s GPS setting includes your role. For background updates, first allow location access while using the app, then choose Always in iOS settings. iOS shows a system indicator when location is used in the background. The app normally sends a current position about every 30 seconds when iOS can provide one; device settings, network access and the operating system can affect updates.
No one can see your location outside active jobs. While sharing is on, the app may still send updates between jobs. If there is no active job assigned to you, MoveIQ receives the update but does not store the coordinates. During an active assigned job, your company’s authorized dispatchers can see your position in the company Livekarta and the customer can see it in the customer live map. MoveIQ does not send your position when sharing is off.
MoveIQ stores only the latest position received during an active assigned job and does not create a location history. A position is hidden from maps when it is older than three minutes and deleted after ten minutes without a new update. Turning sharing off clears the stored position immediately. If you force-quit the app, iOS may stop background updates until you open the app again. You can change or revoke permission in iOS settings at any time.
iOS permission controls what the app can technically do. It does not replace the employer’s responsibility to inform staff, choose a lawful basis and assess whether monitoring is necessary and proportionate.
4. Push notifications and other app features
After sign-in, the app may ask for permission to send push notifications. If you allow them, a technical push token and installation ID are linked to your account so the app can receive work-related notifications and chat messages. You can turn notifications off in the app or phone settings. Photos and files are sent only to the job or conversation where you choose to attach them.
5. Why the data is used
The moving company uses data to plan and carry out jobs, coordinate staff and communicate. When location sharing is enabled, the current position supports staff coordination during an active job. The company’s lawful basis should be explained in the employer’s staff privacy information. MoveIQ uses necessary account and technical data to provide, secure and troubleshoot the service. Location data is not used for advertising and is not sold.
6. Sharing, service providers and retention
Data is available to the moving company’s authorized users according to their roles and assigned work. A customer can see current location only for their active job as described above. MoveIQ uses technical service providers to operate the platform and deliver push notifications. See the list of subprocessors and service providers. Location data is deleted as described in section 3; other data is retained under the company’s documented retention policy and applicable legal requirements.
7. Your rights and contact
Contact the moving company that created your account to ask questions or exercise your rights, including access, correction, erasure or restriction. You can also submit a request to delete your data. For questions about the MoveIQ platform, contact leo@moveiq.se. You may also complain to the Swedish Authority for Privacy Protection (IMY).
We may update this policy when the app or processing changes. The current version is always available on this page.