Last updated: 24 October 2026
These are the providers (sub-processors) MoveIQ, Mono IQ AB, uses to process personal data on behalf of moving companies under the data processing agreement. We notify the moving companies at least 30 days before engaging a new sub-processor or replacing one, so please keep the contact address in the service up to date.
| Provider | Purpose | Data | Location and safeguards |
|---|---|---|---|
| UpCloud Ltd | Server hosting and storage for the service | Everything stored in the service, including files, photos and invoice copies. Storage is encrypted. | Data centre in Stockholm, Sweden. The company is based in Finland (EU). |
| Aiven Oy | Database hosting (PostgreSQL) | All data in the service's database: customers, bookings, users, time and invoices. | The database is hosted in Sweden. The company is based in Finland (EU). |
| Amazon Web Services EMEA SARL (Amazon SES) | Sending email (quotes, reminders, notices) | The recipient's name and email address and the content of the email. | Email is sent from a data centre in Stockholm, Sweden. The company is based in Luxembourg (EU). |
| Provider | Purpose | Data | Location and safeguards |
|---|---|---|---|
| Microsoft (Microsoft 365 / Exchange Online) | Hosting Mono IQ AB's business and support mailboxes | The sender's and recipient's names and email addresses, subject, message body and attachments. Support messages may include customer details a moving company chooses to provide. | Data in Exchange Online is stored in Sweden. Microsoft's DPA and encryption of data at rest and in transit apply. |
| Google (Firebase Cloud Messaging) | Push notifications to the driver app and browsers | Technical subscription keys and short notification texts without customer names or addresses. | Google LLC (USA), certified under the EU–US Data Privacy Framework. Google's Firebase data processing terms apply. The service runs on Google's infrastructure in the USA. |
| TollGuru | Toll and route calculation (the Toll calculation add-on) | The pickup and delivery address for the requested calculation. No names. | The service is provided by MapUp, Inc. (USA). Only addresses are sent, no names or other data about people. The transfer to the USA relies on standard contractual clauses. |
| OpenStreetMap Foundation | Map images in the map view and the customer portal | IP address and which map areas are requested. No names and no personal link. | United Kingdom (adequate protection under the European Commission's decision, valid until 27 December 2031). |
| Google Maps Platform | Google maps and driving-route calculations (only with the Enhanced Livemap add-on) | IP address and technical map requests. Route calculations send pickup and delivery addresses; no customer names, booking numbers or personal portal links. | The Google entity and processing locations follow the Google Maps Platform agreement for the account's billing address. Google's current EEA terms, data-protection terms and transfer safeguards apply. |
| Cloudflare, Inc. (Turnstile) | Protection against automated submissions on the public quote form (when switched on) | The visitor's IP address, browser details and the result of the check. | Cloudflare, Inc. (USA), certified under the EU–US Data Privacy Framework. |
| Finansiell ID-Teknik BID AB (BankID) | Digital signing with Mobile BankID (when the feature is activated) | Offer summary, hashes, the signer's identity and technical data. | Sweden. |
MoveIQ's contact form sends enquiries through Amazon SES to Mono IQ AB's mailbox hosted in Microsoft 365 (Exchange Online). The enquiries concern Mono IQ AB. If a moving company includes customer details in a support message, mailbox processing is covered by Microsoft's entry in the list above.
Questions: support@moveiq.se